Interruptions debate

IT Crisis Meeting Roleplay

IT CRISIS MEETING

Scenario

Your company has experienced a major system failure. Thousands of customers cannot access their accounts. Social media is full of complaints and senior management wants answers immediately.

An emergency meeting has been called. Each team member has a different opinion about what caused the problem and what should happen next.

Your goal is to reach a solution while using interruption expressions throughout the discussion.

Instructions

  • Click your card to reveal your secret role.
  • Do NOT show your card to other groups.
  • Defend your position strongly.
  • Interrupt frequently using the language from the lesson.
  • Try to convince the team that your solution is best.
  • You must speak at least 3 times.
  • You must interrupt at least 2 times.
IT Manager

Click to reveal

IT Manager

You are responsible for the entire department. Senior management expects answers immediately.

Your Position

  • The problem happened because employees ignored procedures.
  • The company needs stricter rules.
  • Someone should be held responsible.
  • The system should NOT be shut down.

Your Goal

Find someone to blame and keep operations running.

Security Specialist

Click to reveal

Security Specialist

You believe this could be a cyberattack.

Your Position

  • The entire system should be shut down immediately.
  • Customer access must be blocked.
  • Security is more important than customer satisfaction.
  • The company reacted too slowly.

Your Goal

Convince everyone to stop all operations.

Customer Support Leader

Click to reveal

Customer Support Leader

Your agents are receiving hundreds of angry calls.

Your Position

  • The company should focus on customers first.
  • Keeping the system online is essential.
  • Security concerns are exaggerated.
  • The company's reputation is in danger.

Your Goal

Protect customer satisfaction at all costs.

Senior Technician

Click to reveal

Senior Technician

You discovered evidence that the problem was caused by a rushed update.

Your Position

  • Management created this problem.
  • The update should never have been approved.
  • The manager ignored warnings.
  • The system should be rolled back immediately.

Your Goal

Convince everyone that management made a mistake.

Project Coordinator

Click to reveal

Project Coordinator

You are worried about deadlines and costs.

Your Position

  • The company cannot afford delays.
  • Fixing the problem should be cheap.
  • Security upgrades are too expensive.
  • The project deadline is more important than anything else.

Your Goal

Protect the budget and avoid delays.

Final Task

Hold a 10-minute emergency meeting. Try to reach ONE final solution.

You must:

  • Interrupt at least 2 times.
  • Agree and disagree politely.
  • Defend your role's position.
  • React to unexpected information.
  • Reach a final decision.

Useful Interruption Expressions

  • Sorry to interrupt, but...
  • Can I add something?
  • Excuse me, can I interrupt for a moment?
  • Hold on a second.
  • I don't want to interrupt, but...
  • Could I make a point?
  • Wait a minute.

Winning Team

The winning team is the one that:

  • Uses the most interruption expressions naturally.
  • Stays in character.
  • Creates the most realistic discussion.
  • Reaches a clear final decision.

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